This purchasing procedure outlines the step-by-step process for buying products from our company to facilitate an order from initial inquiry to final delivery. Below presents our comprehensive purchasing procedure, designed to ensure clarity, transparency, and satisfaction to customers throughout the procurement process.

Prompt response and clear communication from our international Export Department.

Detailed request and transparent pricing information to facilitate informed decision-making.

Opportunity for negotiation and customization to accommodate your unique request.

Rigorous quality control measures to ensure the highest standards of product quality and reliability.

Streamlined logistics and efficient order processing to ensure timely delivery of your products.

Opportunity to build a partnership based on mutual trust, reliability, and meeting customers needs

1. SEND YOUR REQUEST:

Initiate the process by submitting a request that expresses your interest in purchasing products from our company. Provide detailed information about the required products, quantities, and any specific specifications.

2. PROMPT RESPONSE:

Expect a prompt response from our Export Department, acknowledging receipt of your inquiry. This initial communication will confirm that your inquiry is being actively addressed.

3.DETAILED DISCUSSION:

Engage in detailed discussions with our Export Department to further elaborate on your raw material requirements. Clarify specifications, quantities, and any specific needs your product may have.

4. COMMERCIAL OFFER:

Thoroughly review the provided Commercial Offer. Take into consideration the pricing, quality detailes, payment terms, delivery terms, and any additional information that has been provided. Seek clarification on any points that require further explanation.

5. NEGOTIATION:

Engage in negotiation discussions if necessary. This may involve price adjustments, terms of payment, or other aspects of the supply. Our team is open to finding mutually beneficial terms.

6. PURCHASE ORDER:

Once terms are agreed upon, formally provide a Purchase Order (PO). Include all necessary details, such as product specifications, quantities, delivery address, and any specific instructions.

7. CONTRACT SIGNING:

Upon confirmation of your order, we proceed to draft a Contract that outlines the agreed terms and conditions. This Contract serves as a binding agreement, ensuring clarity and transparency in our business relationship and comes into force from the moment it is signed by the Parties.

8. PAYMENT PROCESS:

Initiate the payment process as per the agreed-upon terms. Ensure that all necessary documentation is in order and that the payment is processed in a timely manner to avoid any potential delays or complications. Collaborate with our Export Department to obtain any additional documents needed for the transaction or to confirm receipt of payment.

9. PRODUCTION PLAN:

Our Export Department controls the efficient and effective execution of orders. They meticulously collaborate with the production team and include your orders in the nearest production plan; oversee that products are produced in compliance with Customers specifications, uphold the highest quality standards, manage shipping logistics, add orders into the Shipping schedule and inform Customers of the expected delivery date, thereby facilitating a smooth, clear, and transparent orders fulfillment process.

This rigorous coordination provides the maintenance of an uninterrupted flow of controlled operations, accelerates order execution and guarantees Customers satisfaction in quality.

*Note for Customers: If the ordered raw materials are essential for your production process, plan your production schedules accordingly, aligning them with the expected delivery date.

10. QUALITY CONTROL:

To ensure compliance with the standards specified by our customers, meticulous quality inspections are performed on the raw materials both post-production and prior to dispatch. Documents that confirm the quality of our products, such as a Quality Certificate, a Certificate of Analysis, and a Non-Radioactivity Certificate, are provided for each shipment.

*Note for Customers: Additionally, you may use the services of internationally renowned independent survey companies such as SGS, Bureo Veritas, and others, during the loading process, to confirm the quality of the raw materials being loaded.

11. LOADING PROCESS:

After production and quality control, your products will shortly be loaded into a sea container or truck and delivered to your country of destination safely, securely, and cost-effectively by sea or by road. We work with large sea lines, such as Maersk, MSC, CMA CGM, among others. All our loaded trucks are equipped with GPS (in case of delivery by truck, your product will be delivered right to your factory address in your country).
Our most common Terms of Delivery are: FOB, CFR, CIF, CPT, and DAP.

12. SHIPPING DOCUMENTS:

Once the loading process is complete, you will receive all the necessary shipping documents. These include the Commercial Invoice, Packing List, Certificate of Origin, Certificate of Quality, Bill of Lading (for sea transport) or CMR (for road transport), among others, to ensure compliance with relevant international export regulations.

13. SHIPPING STATUS:

After loading, coordinate with our Export Department or our Logistics Team to control the shipment status and the estimated arrival date at your country of destination (specified location). Also, in case of delivery by sea, customers will be provided with a shipment tracking number to track the progress of the vessels arrival right on the sea lines tracker.

14. DELIVERY RECEIPT:

Confirm the successful delivery of the cargo at your country of destination (specified location) and provide an acknowledgment receipt of the cargo: for trucks, it is a CMR with the customers stamp; for sea containers, it is a digital confirmation. This acknowledgment serves as confirmation that the goods have arrived and have been received by the customers. It is an essential part of our supply chain process and helps avoid potential disputes.

15. QUALITY INSPECTION:

Upon receiving the products, perform a comprehensive quality inspection to verify that the received products meet the specified standards and requirements agreed upon by the parties in the contract. Quality checks are conducted at the port of arrival by qualified employees of internationally renowned independent survey companies, such as SGS, Veritas or others, as agreed upon by the parties beforehand, or at the customers factory laboratory. Promptly inform our Export Department of the results and confirm the quality.

16. YOUR FEEDBACK:

Provide post-delivery feedback on your overall purchasing experience to our Export Department. Your insights are valuable for our continuous improvement and will be considered as we strive excellence in customers satisfaction.

17. NEW REQUEST:

If you are pleased with the quality of our products, services and appreciate the dedication of our team, submit your new supply request. Each order you submit will be processed with the utmost efficiency and aim to deliver it within the shortest possible timeframe. Your needs, swift order fulfillment, and fostering stable, long-term partnerships are our priority.